Vitracom Availability Service (VAS)

• ShopView MONITOR for automated monitoring of computer networks
• Ticket system (system for the management of customer metadata, archiving of configuration files and structured processing of faults and defects)
• Customer access to view the respective processing statuses and reporting of any downtimes
• Database for configuration management
• Integration of the SiteView systems into the customer network (IT integration)
• Data hosting and result visualisation with ShopView Chart in customer-specific format

Provision of staff infrastructure

• Telephone hotline on a special service number, 09:00 – 18:00
• Quality control centre for manual checking of measuring accuracies
• Short, defined response times and technician deployment on site if required

Automatic checks by ShopView MONITOR (checking carried out several times per day)

Network:

• Accessibility via a network
• Availability of the synchronisation service
• Correct time of the SiteView devices
• SNMP present
• SSH service available
• Remote maintenance services contactable

SiteView device / camera:

• Hard disk temperature and memory available
• Hard disk check for hardware faults (SMART)
• System and processor load
• Watchdog working correctly
• SiteView software working correctly
• Number of video channels in use
• Number of count lines
• Camera image (image contrast, image refresh rate, image present, no camera image)
• Camera twisted / permanent change of scene

Data quality:

• Fault reporting in the case of significant variations between the expected and measured values
  (e.g. more / fewer people than expected are counted)

Manual measures

• Execution of documented, manual control counts using remote video monitoring after installation of the device
• Execution of remote monitoring and checking via the network on finding or suspicion of unexpected deviations

Maintenance of settings

• Integration of new locations and location changes in ShopView MONITOR / data hosting, the ticket system and in the monitoring system
• Set-up and maintenance of logins and access authorisations
• Reparameterisation of systems if required after repairs and conversions
• Configuration management: saving all settings from the network and SiteView devices as well as log files and access data in the Vitracom configuration database